Welcome to Medielite by Abhita Fashion. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from medielite.in. By using our Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following information from customers:
- o Full Name
- o Email Address
- o Mobile Number
- o Billing Address
- o Shipping Address
- o Account Registration Details
- o Order and Transaction Information
- o IP Address
- o Browser and Device Information
- o Website Usage Data
- o Customer Service Communications
2. Account Registration and Login
Customers may create an account on our Website to place orders, track purchases, manage addresses, and access account-related services. Users are responsible for maintaining the confidentiality of their login credentials.
3. How We Use Your Information
We use customer information to:
- o Process and fulfill orders
- o Deliver products and services
- o Provide customer support
- o Manage customer accounts
- o Send order confirmations and shipping updates
- o Improve website functionality and user experience
- o Detect and prevent fraud or unauthorized activities
- o Comply with legal and regulatory requirements
- o Send promotional communications where permitted by law
4. Payment Processing
All online payments made on the Website are processed through secure third-party payment gateway providers. We do not collect, store, or retain customers' debit card numbers, credit card numbers, CVV numbers, UPI PINs, net banking credentials, or other sensitive payment information on our servers. Payment transactions are encrypted and processed directly by authorized payment service providers in accordance with applicable security standards.
Accepted Payment Methods:
- o Credit Cards
- o Debit Cards
- o UPI
- o Net Banking
- o Wallets (if available)
- o Cash on Delivery (COD)
Payment Gateway Provider: ICICI BANK
5. Cash on Delivery (COD)
Cash on Delivery (COD) is available for eligible orders and serviceable locations. We reserve the right to modify or restrict COD availability at our discretion.
6. Sharing of Information
We do not sell, rent, or trade customer personal information. Information may be shared with:
- o Payment Gateway Providers
- o Shipping and Logistics Partners
- o Courier Service Providers
- o Hosting and Cloud Service Providers
- o Technology Service Providers
- o Government or Regulatory Authorities when required by law
Such sharing is limited to the information necessary to perform the required services.
7. Shipping and Logistics
Orders are delivered through third-party courier and logistics providers.
Courier Partners: Shiprocket
Customer information such as name, contact number, and delivery address may be shared with courier partners solely for order fulfillment and delivery purposes.
8. Cookies and Analytics
Our Website may use cookies, pixels, and similar technologies to:
- o Maintain login sessions
- o Remember customer preferences
- o Improve website functionality
- o Analyze traffic and user behavior
- o Enhance customer experience
We may also use analytics tools to understand website performance and improve our services.
9. Marketing Communications
We may send customers:
- o Order Updates
- o Transactional Notifications
- o Promotional Emails
- o SMS Notifications
- o WhatsApp Communications
Customers may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.
10. Third-Party Services
Our Website may integrate with third-party services including:
- o Payment Gateway Providers
- o Shipping and Logistics Platforms
- o SMS Service Providers
- o Email Service Providers
- o Analytics Providers
- o WhatsApp Communication Platforms
These third-party providers operate under their own privacy policies and terms.
11. Data Security
We implement reasonable technical, administrative, and organizational security measures to protect customer information against unauthorized access, misuse, disclosure, alteration, or destruction. While we strive to protect customer data, no method of internet transmission or electronic storage is completely secure.
12. Data Retention
Customer information may be retained for:
- o Order Processing
- o Customer Support
- o Tax Compliance
- o Legal and Regulatory Requirements
- o Fraud Prevention
- o Business Record Keeping
Data is retained only for as long as necessary to fulfill these purposes or as required by applicable law.
13. Customer Rights
Customers may request:
- o Access to their personal information
- o Correction of inaccurate information
- o Deletion of personal information (subject to legal obligations)
- o Withdrawal of consent for marketing communications
Requests may be submitted using the contact details provided below.
14. Data Deletion Requests
Customers wishing to delete their personal information may contact us through email. Certain information may be retained where required by applicable laws, taxation regulations, dispute resolution requirements, or legitimate business purposes.
15. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Updated versions will be published on this page along with the revised effective date.
16. Grievance Officer / Privacy Contact
For privacy-related concerns, complaints, or data requests, please contact:
- Company Name: Medielite by Abhita Fashion
- Email: info@medielite.in
- Phone: +91 7738445560
- Address: 1702/03, 17th Floor, Kamdhenu International Trade Center, Sector-14, Kharghar, Navi Mumbai - 410210, Maharashtra, India
- Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
17. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
- Company: Medielite by Abhita Fashion
- Website: medielite.in
- Email: info@medielite.in
- Phone: +91 7738445560
- Address: 1702/03, 17th Floor, Kamdhenu International Trade Center, Sector-14, Kharghar, Navi Mumbai - 410210, Maharashtra, India